HAMMAD KHAN believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• HAMMAD KHAN does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the HAMMAD KHAN, it’ll take 3-5 Days days for the refund to be processed to the end customer.
Refunds will be issued only if the service has not yet started and the refund request is made within 24 hours of payment.
No refunds will be provided once work on the project has commenced, strategic plans are shared, or paid ads have been launched.
In case of a duplicate payment or wrong transaction, a refund will be processed upon verification.
If a refund is approved, the amount will be credited to the original payment method within 3–5 business days.
Any exceptions to this policy will be made solely at the discretion of Eazy Tech Solutions.
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